Community Guidelines

PATIENTREACTION COMMUNITY GUIDELINES
Effective Date: 4/09/2026

SECTION 1 — PURPOSE, SCOPE, AND LIMITATION

These Community Guidelines (“Guidelines”) describe general expectations for user conduct on the PatientReaction platform (the “Platform”).

They are intended to encourage respectful, experience-based sharing and to support a constructive environment for individuals discussing personal healthcare experiences.

These Guidelines are provided for informational purposes only and do not create any contractual obligation, duty of enforcement, or guarantee of user behavior, content accuracy, Platform safety, or user experience.

These Guidelines must be read in conjunction with the Terms of Use, which control in all circumstances.

This document does not create any independent rights, remedies, or obligations and shall not be relied upon by any user for any purpose.

PatientReaction operates exclusively within the United States and is governed solely by applicable federal and state laws of the United States.

SECTION 2 — NATURE OF THE PLATFORM AND CONTENT

The Platform is designed to facilitate the sharing of personal healthcare-related experiences. All content is user-generated and reflects individual opinions, perspectives, and experiences.

  • content is not verified, validated, or confirmed by PatientReaction
  • content may be incomplete, inaccurate, misleading, biased, or unreliable
  • content must not be interpreted as factual, authoritative, or professional information
  • content should be understood as subjective expression rather than objective fact

SECTION 3 — EXPERIENCE-BASED SHARING EXPECTATION

Users are encouraged to share personal, firsthand experiences related to healthcare interactions, treatments, or outcomes.

Content should reflect what the user directly encountered, including observations, communications, and personal outcomes.

  • PatientReaction does not verify or confirm whether content meets this expectation
  • all content should be treated as unverified
  • content may not accurately reflect actual events or circumstances

SECTION 4 — CONTENT CHARACTERISTICS AND LIMITATIONS

Users are encouraged to present content in a clear, experience-based manner that reflects personal perspective.

  • content may include descriptions of events, interactions, and outcomes
  • users should avoid speculation or unsupported conclusions presented as fact
  • content must not be interpreted as definitive assessments of providers or treatments
  • content may lack medical, scientific, or contextual accuracy
  • presence of content does not imply credibility, reliability, accuracy, or legitimacy

SECTION 5 — PROHIBITED USE AND LEGAL RESPONSIBILITY

Users may not use the Platform in any manner that violates applicable law or the Terms of Use.

  • unlawful conduct, harassment, threats, abuse, or fraudulent activity
  • intentional submission of materially false or deceptive content
  • users are solely responsible for compliance with applicable laws
  • PatientReaction does not review content for legal compliance
  • PatientReaction does not assume responsibility for user conduct
  • the Platform is not intended to target, harass, or harm individuals or organizations
  • PatientReaction does not endorse harmful or unlawful conduct

SECTION 6 — DEFAMATION, OPINION, AND CONTENT RESPONSIBILITY

All content submitted to the Platform constitutes subjective opinion, personal experience, or individual perception and does not represent verified fact or professional judgment.

  • PatientReaction does not determine the truth or falsity of content
  • users are solely responsible for the statements they make
  • users are responsible for compliance with defamation and related laws
  • PatientReaction does not adopt, endorse, or validate content as accurate or truthful
  • PatientReaction disclaims responsibility for consequences arising from content

SECTION 7 — USER RESPONSIBILITY, NON-RELIANCE, AND RISK ASSUMPTION

  • users are solely responsible for all submitted content
  • users are responsible for all decisions made based on Platform content
  • users agree not to rely on the Platform for medical or professional decisions
  • users should consult qualified professionals for healthcare-related matters
  • all use of the Platform is undertaken at the user’s own risk
  • PatientReaction does not cause, influence, direct, or control user actions or outcomes

Any connection between Platform content and user behavior is incidental and based solely on the independent judgment of the user.

SECTION 8 — MODERATION, ENFORCEMENT, AND ABSOLUTE DISCRETION

PatientReaction may, but is not required to:

  • monitor content or user activity
  • review content
  • remove or restrict content
  • suspend or terminate user accounts
  • PatientReaction has no obligation to act on any report or violation
  • moderation actions may be selective, inconsistent, incomplete, or absent
  • enforcement does not imply validation, approval, or endorsement
  • no consistency or predictability in enforcement is guaranteed
  • past actions do not create precedent or expectation

SECTION 9 — NO DUTY, PLATFORM IMMUNITY, AND LIMITATION OF RESPONSIBILITY

  • PatientReaction assumes no duty to enforce these Guidelines or monitor compliance
  • these Guidelines do not create enforceable rights or standards of care
  • PatientReaction operates as an interactive computer service provider under Section 230
  • PatientReaction is not responsible for user-generated content

SECTION 10 — NO GUARANTEE OF ACCURACY, SAFETY, OR OUTCOMES

  • no representations regarding accuracy, completeness, reliability, or usefulness of content
  • content may be inaccurate, misleading, or incomplete
  • the Platform does not guarantee user behavior, content quality, or user safety

SECTION 11 — REPORTING AND NO OBLIGATION TO ACT

Users may report content they believe violates these Guidelines through available Platform tools.

  • PatientReaction is not obligated to review or act upon reports
  • submission of a report does not create any duty or expectation

SECTION 12 — PLATFORM CONTROL AND ACCESS

  • access to and use of the Platform is a privilege and not a right
  • PatientReaction retains sole control over all aspects of the Platform
  • access may be restricted, suspended, or terminated at any time
  • actions may occur for any reason or no reason without liability

SECTION 13 — VERSION CONTROL, MODIFICATIONS, AND ACCEPTANCE

  • these Guidelines are subject to version control and modification
  • PatientReaction may modify, revise, update, replace, or discontinue the Guidelines
  • modifications become effective immediately upon posting unless otherwise stated
  • continued use constitutes acceptance of the current version
  • users may be prompted to affirmatively accept updated versions
  • failure to accept may result in restriction or termination of access
  • electronic records of acceptance may be maintained as evidence

In the event of any dispute, the version recorded by PatientReaction as accepted by the user shall control.

SECTION 14 — INTERPRETATION AND LIMITATION PRINCIPLE

  • all provisions shall be interpreted broadly to maximize limitation of liability, disclaimer of responsibility, and allocation of risk to users
  • ambiguities shall be resolved in favor of limiting liability and responsibility

SECTION 15 — CONTACT

[email protected]